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Written by Brammers
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Tuesday, 18 November 2008 |
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After the few days of downtime , people are once again logging into Neocron, however some people are reporting that their account information is not found. This was posted by Danae on the forums. Account not found error message Due to the previous technical issues with our account server, some users may receive the error message "Account not found. Please check your SP".
We ask all affected users to contact our Support Team (
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) via e-mail by providing the subject "Neocron 2 account issues" and the following information:
1. Neocron 2 account name
2. E-mail address that was used for the account registration
3. Payment Provider (PayPal, Click2Pay or PaybyCash)
4. Full name and address
We will recover the affected accounts as quickly as possible then. I ask for your patience and understanding as it will take a while to filter through all of the incoming requests.
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